EasyPayXpress Plans
Frequently Asked Questions
Q. What EasyPayXpress plans are available?
A. There are two EasyPayXpress plans - 30-Day Unlimited and Pay-Per-Ride:
An EasyPayXpress Unlimited account is opened with $89.
The EasyPayXpress 30-Day Unlimited MetroCard functions just like the regular 30-Day Unlimited MetroCard;
it starts when you first use it. At the end of the 30-Day Unlimited plan your
credit/debit card will be charged $89 and your first use will start a new 30-Day period.
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When you report your EasyPayXpress MetroCard lost/stolen or damaged to the EasyPay Account Service Center,
we will deactivate your card to protect you from unauthorized charges and automatically credit your
account for the remaining days in your 30-Day Unlimited plan.
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Under this plan there is a Pay-Per-Ride option that can be used when you will not use it for 30 days,
such as during vacations or business trips. The Pay-Per-Ride mode applies a discount to each ride that is equivalent to the bonus.
Whenever your EasyPayXpress balance goes below $20, your credit/debit card will be used to replenish your account with $45.
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You can switch back to the 30-Day Unlimited mode anytime online or by calling the
EasyPay Account Service Center.
An EasyPayXpress Pay-Per-Ride account is opened with $45.
You will receive a 15% bonus, so your account starts out with $51.75.
You also receive a 15% bonus every time $8 or more is added to your account.
Whenever your EasyPayXpress balance goes below $20, your credit/debit card will be
used to replenish your account.
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When you report your EasyPayXpress MetroCard lost/stolen or damaged to the
EasyPay Account Service Center,
we will deactivate your card to protect you from unauthorized charges.
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Under this plan there is no 30-Day Unlimited mode.
Q. Can I use EasyPayXpress to pay for local bus, express bus and subway fares?
A. There is an important difference between the plans:
- EasyPayXpress Unlimited can be used for local bus and subway fares; it cannot be used on express buses.
- EasyPayXpress Pay-Per-Ride can be used for express bus, local bus and subway fares.
Q. How do I apply for EasyPayXpress MetroCard?
A. To apply for an EasyPayXpress MetroCard just click here.
If you are a senior citizen or a person with a qualifying disability, click here to apply for Reduced-Fare EasyPay.
Q. How does the program work?
A. EasyPayXpress allows you to pay for your rides automatically
with a credit card.You may also use a debit card as long as it has a credit card company logo. Once you sign-up, your MetroCard is refilled
without ever leaving your hands.The 30-Day Unlimited plan requires two credit cards and an e-mail address to be on file.
Q. How will I know when the EasyPayXpress Unlimited 30-Day period ends?
A. When you first use your EasyPayXpress MetroCard the online statement feature at www.easypaymetrocard.com
will display the start and end dates of the 30-Day period. In addition,
EasyPay will send an e-mail before the end of the 30-Day Unlimited period as a reminder.
Q. How do I make payments?
A. You must pay a minimum prepaid amount sufficient to pay charges to your Account.
Your Account will be replenished by your prepaid amount when your Account balance decreases to or below
the replenishment point specific to your Account plan. You must choose to replenish your Account
by authorizing EasyPay MetroCard to automatically charge your credit card for all charges to your
Account. Depending on usage or other charges to your Account,there may be more than one replenishment transaction in a statement period.
If your credit card declines the charge, a late notice will be mailed to you.
Q. Can I use my tax-free transportation benefits card?
A. Yes, you can use your tax-free transportation benefits card. For further information call
1-877-323-RIDE (7433).
Q. What happens if I am late with a payment?
A. If your credit/debit card declines payment your MetroCard will not work and a notice
will be sent to you. Your account will be closed if your balance falls below zero.
To arrange for a one-time payment please call the EasyPay Account Service Center
at
1-877-323-RIDE (7433) or you may go online at www.easypaymetrocard.com.
Q. Will I receive a statement for my EasyPay Xpress account?
A. EasyPayXpress statement information is available online at www.easypaymetrocard.com.
You can call the EasyPay Account Service Center at
1-877-323-RIDE (7433) to request a statement.
Q. What if I dont agree with a fare charged to my account?
A. You must promptly call the EasyPay Account Service Center at
1-877-323-RIDE (7433).
Charges not questioned within 90 days of the fare posting will be deemed valid.
Q. Can I close my EasyPay Xpress account?
A. Yes, you may close an EasyPayXpress account and you will receive a refund for any remaining balance.
Q. Can I refill my EasyPayXpress MetroCard at a station booth or MetroCard Vending Machine?
A. No. EasyPayXpress MetroCard is automatically refilled with the credit card you provided.
Attempts to refill your EasyPay Xpress MetroCard will damage the MetroCard.
Q. What should I do if I change my address?
A. Your EasyPayXpress MetroCard and notices are sent to the address you provide.
You must inform us promptly of any change of address by calling the EasyPay Account Service Center at 1-877-323-RIDE (7433)
or you may go online at www.easypaymetrocard.com to update your account information.
Q. What should I do if my EasyPay MetroCard does not work?
A. When an EasyPay account is not in good financial standing, the MetroCard will not work. Therefore, first make sure your EasyPay account has money in it. If you believe your card is damaged, you can call the Account Service Center at 1-877-323-RIDE (7433) to request a replacement.
Q. What if my EasyPayXpress MetroCard is lost or stolen?
A. You must call the EasyPay Account Service Center at 1-877-323-RIDE (7433) immediately. We will deactivate
your card to protect you from unauthorized charges. We will also send you a replacement card in the mail.
Q. Can I access my account information, change my PIN or update my financial information via the Internet or touch-tone phone?
A. Yes, you have access at your fingertips, 24 hours a day over the Internet or touchtone phone.
You may visit us at www.easypaymetrocard.com or with a touch-tone phone call
1-877-323-RIDE (7433).
You will need to use your account number and PIN. A PIN is automatically assigned to you when you open your account.
Q. What if I need assistance with my account?
A. For assistance with your account you may call or write to the EasyPay Account Service Center.
All correspondence should include your EasyPay MetroCard account number, current mailing address and daytime telephone.
Mailing Address:
EasyPay MetroCard Account Service Center
PO Box 52021
Newark, NJ 07101-8221
Telephone Number:
1-877-323 RIDE (7433)
9 AM to 5 PM weekdays, except holidays
9 AM to 2 PM Saturday
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