Frequently Asked Questions
Q. How do the EasyPayXpress plans work?
A. There are two EasyPayXpress plans - 30-Day Unlimited and Pay-Per-Ride:
The EasyPayXpress 30-Day Unlimited MetroCard functions just like the regular 30-Day Unlimited MetroCard; it starts when you first use it. At the end of the
30-Day Unlimited plan your credit/debit card will be charged $132.00 and your first use will start a new 30-Day period. When you report your EasyPayXpress MetroCard
lost/stolen or damaged to the EasyPay Account Service Center, we automatically credit your account for the remaining days in your 30-Day Unlimited plan. Under this
plan there is a Pay-Per-Ride option that can be used when you will not use it for 30 days, such as during vacations or business trips. Whenever your EasyPayXpress
balance goes below $20.00, your credit/debit card will be used to replenish your account with $30.00. You can switch back to the 30-Day Unlimited mode anytime online
or by calling the EasyPay Account Service Center.
The EasyPayXpress Pay-Per-Ride MetroCard functions like the regular Pay-Per-Ride MetroCard in that it deducts different values depending on which service is used.
Whenever your EasyPayXpress balance goes below $20, your credit/debit card will be used to replenish your account. Under this plan there is no 30-Day Unlimited mode.
The 30-Day Unlimited and the Pay-Per-Ride plans require an e-mail address to be on file.
Q. Can I use EasyPayXpress to pay for local bus, express bus and subway fares?
A. There is an important difference between the plans:
EasyPayXpress Unlimited can be used for local bus and subway fares; it cannot be used on express buses.
EasyPayXpress Pay-Per-Ride can be used for express bus, local bus and subway fares.
Q. Are there other ways to pay my fare that offer more flexibility?
A. OMNY, our contactless payment system, is a convenient and flexible way to pay your fare. You don't have to sign up or download an app to use OMNY — simply use your
contactless credit or debit card, smartphone, or wearable device to tap and go. OMNY also offers a fare capping program which lets you cash in on your taps with OMNY.
Once you have taken 12 paid rides in a seven-day period, on the same device, any additional rides are free. The cap resets every seven days and restarts with your next tap. There's no upfront cost, and you
don’t need to worry about buying or refilling a MetroCard. To learn more about OMNY,
click here.
Q. How will I know when the EasyPayXpress Unlimited 30-Day period ends?
A. When you first use your EasyPayXpress MetroCard the online statement feature at
www.easypaymetrocard.com will
display the start and end dates of the 30-Day period. In addition, EasyPay will send an e-mail before the end of the 30-Day Unlimited period as a reminder.
Q. How do I make payments?
A. You must pay a minimum prepaid amount sufficient to pay charges to your Account. Your Account will be replenished by your prepaid amount when your Account balance
decreases to or below the replenishment point specific to your Account plan. You must choose to replenish your Account by authorizing EasyPay MetroCard to
automatically charge your credit card for all charges to your Account. Depending on usage or other charges to your Account, there may be more than one replenishment
transaction in a statement period. If your credit card declines the charge, a late notice will be sent to you.
Q. Can I use my tax-free transportation benefits card?
A. Yes, you can use your tax-free transportation benefits card.
Q. What happens if I am late with a payment?
A. If your credit/debit card declines payment your MetroCard may not work and a notice will be sent to you. Your account may be closed if your balance falls below
zero. Depending upon your plan type, your secondary credit card may be charged if your primary credit card declines a payment. To arrange for a one-time payment please
contact the EasyPay Account Service Center or you may go online at
www.easypaymetrocard.com.
Q. Will I receive a statement for my EasyPayXpress account?
A. EasyPayXpress statement information is available online at
www.easypaymetrocard.com.You may also receive
statements via email.
Q. What if I don't agree with a fare charged to my account?
A. You must promptly contact the EasyPay Account Service Center. Charges not questioned within 120 days of the fare posting will be deemed valid.
Q. Can I close my EasyPayXpress account?
A. Yes, you may terminate this agreement at any time by requesting such termination in writing, via online by email at
www.easypaymetrocard.com or requesting termination by contacting the EasyPay Account Service Center.
We invite you to become a part of OMNY, where you can pay your fare at subway turnstiles, AutoGates, and onboard buses (including Select Bus Service buses), by simply
tapping your own contactless credit or debit card, smart device, or OMNY card on the OMNY reader.
Use the same card or device for both legs of your trip to get a free transfer. By registering for an OMNY account, you will also be able to track your trip history
and manage your fare payments, if you choose.
To learn more about OMNY,
click here.
Q. Can I refill my EasyPayXpress MetroCard at a station booth or MetroCard Vending Machine?
A. No. It will damage your EasyPay MetroCard. Your EasyPay MetroCard can only be refilled automatically with the credit card you provided.
Q. What should I do if I change my address?
A. Your EasyPayXpress MetroCard and notices are sent to the address you provide. You must inform us promptly of any change of address by calling the EasyPay Account
Service Center or you may go online at
www.easypaymetrocard.com to update your account information.
Q. What should I do if my EasyPayXpress MetroCard does not work or is damaged?
A. When an EasyPayXpress account is not in good financial standing, the MetroCard may not work. Therefore, first make sure your EasyPayXpress account has money in it.
If you believe your card is damaged, you can report it online at
www.easypaymetrocard.com or call our Automated
Telephone Service 24/7 at 1-877-323-RIDE (7433). You are responsible for destroying your damaged EasyPay MetroCard after notification. Failure to destroy your EasyPay
MetroCard may result in unauthorized EasyPay MetroCard use which you will be responsible for. We will send you a replacement card in the mail. Please allow 15 business
days for processing.
Q. What if my EasyPayXpress MetroCard is lost or stolen?
A. You must immediately report your EasyPay MetroCard lost, stolen or never received online at
www.easypaymetrocard.com or call our Automated Telephone Service 24/7 at 1-877-323-RIDE (7433). Failure to report your
MetroCard lost or stolen may result in unauthorized fares which you will be responsible for. You will not be liable for unauthorized EasyPay MetroCard use that occurs
AFTER you notify EasyPay MetroCard, electronically, verbally or in writing, loss, theft or possible unauthorized use. We will send you a replacement card in the mail.
Please allow 15 business days for processing.
Q. Does my EasyPay MetroCard have an expiration date?
A. Like any other MetroCard, your EasyPay MetroCard has an expiration date. You will find the date on the back thereof. A few weeks prior to the expiration date of
your old EasyPay MetroCard you will receive a replacement from us. Please destroy your expiring card immediately, as your EasyPay MetroCard is valuable and you will be
liable for any unauthorized charges that may occur. If you have not received a replacement card at least one (1) week prior to the expiration date of your old EasyPay
MetroCard, please contact us. You are responsible for notifying us in a timely manner if your EasyPay MetroCard replacement is not received. You may be responsible for
any fares that may occur prior to your notifying us.
Q. Can I access my account information, change my PIN or update my financial information via the Internet or touch-tone phone?
A. Yes, you have access at your fingertips, 24 hours a day over the Internet or touch-tone phone. You may visit us at
www.easypaymetrocard.com or with a touch-tone phone call 1-877-323-RIDE (7433). You will need to use your account number
and password to access your account online. If you haven’t already created a password, you must select First Time Password Setup link on the EasyPay website login
page. When using our Automated Telephone Service, you will need your PIN which you created when you completed the online enrollment application.
Q. What if I need assistance with my account?
A. For assistance with your account you may call or write to the EasyPay Account Service Center. All correspondence should include your EasyPay MetroCard account
number, current mailing address and daytime telephone.
How To Reach Us
Online at:
www.easypaymetrocard.com
Automated Telephone Service 24/7:
1-877-323-RIDE (7433)
During non-business hours call:
1-718-330-1234
TO GET ACCOUNT INFORMATION
EasyPay MetroCard Account Service Center
1-877-323-RIDE (7433)
9 AM to 5 PM weekdays, except holidays
9 AM to 2 PM Saturday
EasyPay MetroCard Account Service Center
PO Box 52021
Newark, NJ 07101-8221
